Re: 2616 programming

[jaclarke]

Hi All,
I'm not new to programming but I'm trying to add a key to this persons 2616 phone so that when her manager is on the phone she can see that on her display. I've used hot keys on 3904 and i2002 and 2004 ip phones but never on a 2616. When I try to add a hot Key I keep getting an error. Please advise on the best key programming for this model.

 

[JcBWF]

If she just wants to see her boss on the phone, make the key an scn if she wants to be able to answer it and hear it ring make it an scr.


Perfection is expected, Excellence is Tolerated

 

[jaclarke]

So to program Key 02, I would type the following;
key 02 scn 5835
key 02 scr 5835

I tried key 02 scr 5835 and got this error;
SCH0369
Function conflicts with existing call arrangement.


KEY 00 MCR 5819 0 MARP
CPND
CPND_LANG ROMAN
NAME ARIMINDA THOMPSON
XPLN 18
DISPLAY_FMT FIRST,LAST
01 MCR 5819 0
CPND
CPND_LANG ROMAN
NAME ARIMINDA THOMPSON
XPLN 18
DISPLAY_FMT FIRST,LAST
02

 

[Avaya911PLM]

You cannot mix MCR with SCR. You could try the BFS function. That way anytime he is on ANY line, you will get a status.

See Busy Forward Status key in the Feature adn Services NTP for programming details and interactions.

--
Fletch

Nortel Emergency Services PLM

http://nortel.com/e911

Don't forget about the FREE E911 Webinar Oct. 30th!
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[GHTROUT]

Not sure how 5835 and 5819 relate. But either way, you can't see the status of someone that uses MCR keys unless you use a "BFS" key.

So, if the boss is TN "1-0-2-3" and the assistant is TN "1-0-2-4", and the assistant needs to know when the boss is on the line, add a new key to the assistant like this:

KEY ? BFS 1 0 2 3





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[GHTROUT]

I knew someone was gonna beat me when I got sidetracked while typing.



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[Avaya911PLM]

30MB internet connection ;-) My bits traveled faster.

--
Fletch

Nortel Emergency Services PLM

http://nortel.com/e911

Don't forget about the FREE E911 Webinar Oct. 30th!
Register online at

http://thevoicereport.com/E911

 

[GHTROUT]

Ya, well I have three hands.



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[M1north]

If you need to be able to pick up these calls and see if he is on the phone, you will want to change the MCR to SCR

 

[REAAL]

Hi all,

We have problems with IP-sets, 1140 using VOLO, rebooting every hour. Anyone else fimiliar with this problem ?
We use 5.0 and the VOLO is only one license for 1 user.
(Not 1 for the set and one for the user).

De/Activating VO_ALO in FTR doesn't stop the process of rebooting the sets. (Normally VO_ALO is active and 01:00 all sets are automatically logged out).

We allready rebooted the signalling servers but without any effect.

Any suggestions ?

 

[Avaya911PLM]

Yes, Start a new thread with a new question.

--
Fletch

Nortel Emergency Services PLM

http://nortel.com/e911

Don't forget about the FREE E911 Webinar Oct. 30th!
Register online at

http://thevoicereport.com/E911