TelcoMan697
Technical User
My company has around 600 numbers that are currently RCF'd to our major call centers. These numbers are used so our customers have a local number to dial to reach us, but are RCF'd our larger CC facilities.
We are looking for a way to cut costs and better manage these lines as the company grows. Does anyone know of a more cost effective way to do this? Would pointing it at a TFN and routing that to CC be a better alternative?
Our small sites use Nortel NorStars & BCMs. Our call centers use Nortel CS-1000s with SCCS or CCM.
We are looking for a way to cut costs and better manage these lines as the company grows. Does anyone know of a more cost effective way to do this? Would pointing it at a TFN and routing that to CC be a better alternative?
Our small sites use Nortel NorStars & BCMs. Our call centers use Nortel CS-1000s with SCCS or CCM.