having problems withh rcc on bcm400 3.6 where the real time display works on the rcc server but the reports show all zeros.Also the connection status from a client pc never syncs up to view the real time display or reports.I am being told to reload softwre in the rcc but i have never done it before.any suggestions are apprecited
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rcc software
- Thread starter netfool55
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gv82
IS-IT--Management
- Apr 12, 2007
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You might want to browse through the RCC troubleshooting guide (if you haven't already) to see if it mentions this specific issue. You can download the document right from the BCM.
If you do resort to re-installing RCC (as I've had to do several times), you'll need to manually uninstall mysql. The RCC un-installer won't do that for you. After you've removed all RCC software components. Delete all registry entries for the software you've removed. Otherwise you'll get weird behavior when you reinstall, such as the admin password remaining the same as it was prior to the un-install.
Good luck. I have to confess, I've reinstalled the OS a few times to resolve RCC issues.
If you do resort to re-installing RCC (as I've had to do several times), you'll need to manually uninstall mysql. The RCC un-installer won't do that for you. After you've removed all RCC software components. Delete all registry entries for the software you've removed. Otherwise you'll get weird behavior when you reinstall, such as the admin password remaining the same as it was prior to the un-install.
Good luck. I have to confess, I've reinstalled the OS a few times to resolve RCC issues.
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