RCC reporting not downloading all data

[bballboy06]

We recently started to have an issue where, our database is not updating.

I have uninstalled and installed updates to the systems, hope this would fix it, but to no avail.

i then re installed RCC and the database download gets stuck at the same exact point.

any help would be greatly appreciated

Schema Version 2.1.11.0
App Server Platform Unix
App Server Version 2.2.0.0
Contact Center Platform null
Contact Center Version CallCenter_31.00.14.16_06_16_2011
Contact Center Status: OK

 

[jaspertel]

I assume this is a BCM50 R2. The best combination I've found is installing RCC 2.4.360 along with CCRS 31.10.36.22.
You can save the old SQL database to another folder then remove CCRS, RCC and MySQL in that order. The RCC2.4.360
will provide MySql 4.1.24 which closes some security loopholes. After removing the programs you will need to manually
remove the folders before re-installing the software. Hope this helps.