RCC Reporting for Call Center
Hey Again!
Is anyone out there in possession of a:
"How to read and interpretate RCC reports"
Guide / PDF / Book..
I really don't know if the RCC system is pumping out
garbage or not w/o a guide to figure out the reports.
The confusion is one report say "call presented" 104
and "Calls Answered" 112 .. What the difference...?!?
Even if i take away Abandoned (4) from Answered (112)
still don't add up.
Frustratingly so the customer.. and me!
Thanks!
Jason
Feature ** RLS: The feature code to fix annoying phone support problems!!
Hey Again!
Is anyone out there in possession of a:
"How to read and interpretate RCC reports"
Guide / PDF / Book..
I really don't know if the RCC system is pumping out
garbage or not w/o a guide to figure out the reports.
The confusion is one report say "call presented" 104
and "Calls Answered" 112 .. What the difference...?!?
Even if i take away Abandoned (4) from Answered (112)
still don't add up.
Frustratingly so the customer.. and me!
Thanks!
Jason
Feature ** RLS: The feature code to fix annoying phone support problems!!