RCC Reporting for Call Center

[markelbcm]

RCC Reporting for Call Center

Hey Again!

Is anyone out there in possession of a:

"How to read and interpretate RCC reports"

Guide / PDF / Book..

I really don't know if the RCC system is pumping out
garbage or not w/o a guide to figure out the reports.

The confusion is one report say "call presented" 104
and "Calls Answered" 112 .. What the difference...?!?

Even if i take away Abandoned (4) from Answered (112)
still don't add up.

Frustratingly so the customer.. and me!

Thanks!
Jason




Feature ** RLS: The feature code to fix annoying phone support problems!!

 

[bluemr2]

On all the newer versions of RCC those files are installed on the same PC as the RCC server, when you install it.

 

[markelbcm]

Would you know from what version of RCC and were on the PC?
I've looked everywere in the:

C:\Program Files\Nortel Networks\Reporting for Call Center

Directories and cannot find them and there is no start menu
items for this..



Feature ** RLS: The feature code to fix annoying phone support problems!!

 

[bluemr2]

Don't know what versions but they would appear on the desktop when you install the RCC software. It's been like that for about the last 2 years as far as I can recall.