RCC - Invalid TLV record 1

[briny]

Hi,

I am getting an error message in reporting for contact center when attempting to run any historical reports. I did a search on the forum and found one other instance on this from May 28th, 2008. Unfortunately I don't think that solution will work for me. The computer is and always has been joined to a domain and the reporting just stopped working within the last 3 weeks. Whenever anyone attempts to create a report withing RCC,they get the following error message in their browser, even on the RCC host (winxp sp3):

HTTP 500.100 - Internal Server Error - ASP error
Internet Information Services

--------------------------------------------------------------------------------

Technical Information (for support personnel)

Error Type:
Crystal Reports ActiveX Designer (0x80043AE3)
Invalid TLV record.
/rcc/report_pages/common/AlwaysRequiredSteps.asp, line 61


Browser Type:
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)

Page:
POST 92 bytes to /rcc/report_pages/system_configuration.asp

POST Data:
fromdate=0&fromtime=0&todate=0&totime=0&skillsets=0&agents=0&activitycodes=0&lastlaunch=true

Time:
Monday, June 02, 2008, 2:35:40 PM

The only thing that has changed is that SP3 was installed on the RCC host. If anyone has any pointers or suggestions, I would greatly appreciate it.

Thanks.

 

[aptreo]

I am having the same exact issue. Both machine were part of the domain and we have had no issues, then one day POOF! I don't think his issue had anything to do with the domain, just the shear fact that he rebuilt a new PC and installed fresh probably solved his issue. Unfortunately, I cannot find the installation discs.

Also, I have been trying to find a program to rebuild the database thinking that would fix it. We are on an older 2.0 version. I see the database server is running SQL$NN_CCRS, but there are no rebuild tools for the data.

 

[briny]

One interesting note, I am able to print the reports. Whenever I attempt to view them, that is when the error occurs.

 

[gberger]

To fix your problem, uninstall RCC and re-install it. Invalid TLV record means some type of corruption. By uninstalling and reinstalling RCC it will fix it.It always worked for me.(Don't uninstall Mysql neither java)

 

[aptreo]

Thanks. That's what I figured. Now I have to find the darn install discs....

 

[gberger]

No need for disks, all the software is on the bcm.Access the bcm thru the IE. On the main page goto "administrator applications" then "call center reporting".

 

[aptreo]

Wish it was a BCM. It is a Callpilot 150 with version 2.0.x.x.x.

Nortel locks down software better than the NSA. Can't find it anywhere online. What's the big deal anyway?

 

[briny]

Thanks gberger. I was trying to avoid the uninstall reinstall but that definitely fixed the problem. I guess I was luckier than aptreo, mine is a bcm 400 so no problem locating software and manuals again.

 

[aptreo]

Lucky for me, my MIS guy found the files in an archive.

You bet they are in a safe place now. I am traveling for business and will do the reinstall when I get back. I am pretty sure that will fix the problem.

 

[aptreo]

ok, now I have it installed. I am going to do a search here, but does anyone know the default username/password?

 

[pronei]

Check NTP's for default usernames/passwords

 

[gberger]

Default username is:admin default password is:0000 and the rcc will ask you to change it, cannot stay default.

 

[aptreo]

Got it.

Thanks very much.