Hi All,
I have Reporting for Call Center running on a Call Pilot platform, with the RCC server residing on a Windows XP Pro SP3 machine. The reporting server worked like a charm for 6 months or so, at which point it developed a .ASP error when trying to view reports.
Error Type:
Active Server Pages, ASP 0115
A trappable error occured in an external object.
The script cannot continue running.
/rcc/report_pages/answered_report.asp
This problem can be resolved with a RCC server reboot, but will return with 20 minutes to 3 hours.
I do not have the DBFIXUTIL that everyone seems to be talking about with this version of RCC.
So far I have removed RCC, the RCC server, IIS, java, MYSQL and have removed all the leftover folders with data in them (MYSQL, Program Files/Nortel/RCC, etc.) and reinstalled.
When I reinstalled I could only pull that day's call information back off the Call Pilot, it would not poll any historical info. I ended up migrating the old database (which I kept a copy of) back into the MYSQL data directory to maintain the old info. The RCC server continued to poll data, and everything was cool.
Until 1 hour later when the exact same problem occured.
HELP! I can't find any info on this error elsewhere, has anyone else been able to resolve this?
Thanks,
Chris
I have Reporting for Call Center running on a Call Pilot platform, with the RCC server residing on a Windows XP Pro SP3 machine. The reporting server worked like a charm for 6 months or so, at which point it developed a .ASP error when trying to view reports.
Error Type:
Active Server Pages, ASP 0115
A trappable error occured in an external object.
The script cannot continue running.
/rcc/report_pages/answered_report.asp
This problem can be resolved with a RCC server reboot, but will return with 20 minutes to 3 hours.
I do not have the DBFIXUTIL that everyone seems to be talking about with this version of RCC.
So far I have removed RCC, the RCC server, IIS, java, MYSQL and have removed all the leftover folders with data in them (MYSQL, Program Files/Nortel/RCC, etc.) and reinstalled.
When I reinstalled I could only pull that day's call information back off the Call Pilot, it would not poll any historical info. I ended up migrating the old database (which I kept a copy of) back into the MYSQL data directory to maintain the old info. The RCC server continued to poll data, and everything was cool.
Until 1 hour later when the exact same problem occured.
HELP! I can't find any info on this error elsewhere, has anyone else been able to resolve this?
Thanks,
Chris