Rather Urgent: Notify Me feature not sending emails

[adminman3]

The MAS says successful notification, but the email does not come. Exchange servers working otherwise. is there a link between Exchange and MM that i need to explore?

 

[KenMeans]

did it work in the past ?

If not then you need to have mail relay or a rule in your firewall or exchange server to allow smtp from the MSS and or MAS

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[adminman3]

Yes, we had it working until 13 June. Here is an update:

Before 13th June we had all our emails coming from internet were being routed to exchange 2003 servers first and then via Routing Group Connector they are delivered to users on Exchange 2010. Part of exchange 2010 migration project a network change was implemented which basically routes email directly to exchange 2010 instead to 2003. Now Exchange 2010 by default has TLS enabled and incase of exchange 2003 it was disabled.

However any application which is pointing to smtpapps is still routing emails via exchange 2003. We have plans to change that in near future, basically smtpapps will start sending emails directly to exchange 2010.

 

[adminman3]

My guess is whatever happened, our SMTP servers didn’t used to advertise TLS capability but do now. MM tries TLS and fails and, unfortunately, doesn’t fall back to non-TLS, which is why we have to disable TLS altogether on MM to get it to work.

 

[toavaya]

is the server up for more then 90 days ? we had a similar issue and we resolved it by rebooting the server every 90 days.