Hi guys
Is there a way to do the following on Intelligent Queue:
DDI number gets phoned and then 1 of 5 messages must play and then route on to a queue. This client is running a promotion and wants the callers to not always hear the same message.
I have tested the following without success:
1) assigned the DDI number to a circular hunt group
2) the hunt group members are 5 phantom extensions that have been rerouted always to the IQ port hunt group
3) programmed a call flow for each phantom number as a DNIS linked to one of the messages
Unfortunately when doing this the call does not get answered. Am I over thinking this?
Is there a way to do the following on Intelligent Queue:
DDI number gets phoned and then 1 of 5 messages must play and then route on to a queue. This client is running a promotion and wants the callers to not always hear the same message.
I have tested the following without success:
1) assigned the DDI number to a circular hunt group
2) the hunt group members are 5 phantom extensions that have been rerouted always to the IQ port hunt group
3) programmed a call flow for each phantom number as a DNIS linked to one of the messages
Unfortunately when doing this the call does not get answered. Am I over thinking this?