Ran various cleaners, still getting pop-ups 1

[abwrebel]

I've cleaned up my computer with the various tools that I know of. It has helped, but I'm still getting pop-ups. Here is my hijack this log. Any help will be appreciated!

Logfile of HijackThis v1.99.0
Scan saved at 3:42:58 PM, on 8/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\windows\system\hpsysdrv.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\S3apphk.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\update.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Applications\Residence.exe
C:\WINDOWS\system32\uiafhg.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\Program Files\WinPoET Broadband Connection\WrOS.EXE
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
E:\Tech CD\Utilities\Spyware\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [S3apphk] S3apphk.exe
O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\Corel\WordPerfect Office 2002\Programs\QFSCHD100.EXE"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Winzip Taskmngr] C:\update.exe
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Picture Package Menu.lnk = ?
O4 - Global Startup: Picture Package VCD Maker.lnk = ?
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) -

http://housecall60.trendmicro.com/housecall/xscan60.cab

O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Webroot Spy Sweeper Engine - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WinPPPoverEthernet - iVasion, a Routerware Company - C:\Program Files\WinPoET Broadband Connection\WrOS.EXE

 

[NMITSpec]

Have you tried SpyBot Search & Destroy? Lavasoft's AdAware? Trend Micro just released Anti-Spy (Trend has a 30 day trial). Try those. Once you've removed the malware I highly recommend installing Firefox and only use Internet Explorer on your corporate Intranet (if you're working for a corporation) and specific sites that are IE specific. I've been using Firefox since it was known as Phoenix 0.2 (about 4 years ago) and have never had spyware installed on my computer.

 

[Happo]

Looks pretty clean. Check the unknown entries, here is the online analysis of your logfile -

http://www.hijackthis.de/logfiles/68d4faed9e6bd7d83dfe2c0842879ee4.html

see also faq608-4650 and run through any steps not already completed. More info about the pop ups could help.

Good Luck.

Daniel.

 

[pechenegs]

go to add/remove and uninstall Viewpoint Manager delete it's folder from c:\progrma files.



* Download the trial version of Ewido Security Suite here

http://www.ewido.net/en/

* Install ewido.
* During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
* Launch ewido
* It will prompt you to update click the OK button and it will go to the main screen
* On the left side of the main screen click update
* Click on Start and let it update.
* DO NOT run a scan yet. You will do that later in safe mode.




download ccleaner

http://www.ccleaner.com/

* Install CCleaner
* Launch CCleaner and look in the upper right corner and click on the "Options" button.
* Click "Advanced" and remove the check by "Only delete files in Windows temp folders older than 48 hours".
* Click OK
* Do not run CCleaner yet. You will run it later in safe mode.

Note: If you are not instructed to boot to safe mode to run another application, then just run ccleaner in normal mode!





* Click here for info on how to boot to safe mode if you don't already know how.


How to boot to safe mode

http://service1.symantec.com/SUPPOR...2001052409420406?OpenDocument&src=sec_doc_nam

* Now copy these instructions to notepad and save them to your desktop. You will need them to refer to in safe mode.


* Restart your computer into safe mode now. Perform the following steps in safe mode:


have hijack this fix this one.


O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe




* Run Ewido:

* Click on scanner
* Click Complete System Scan and the scan will begin.
* During the scan it will prompt you to clean files, click OK
* When the scan is finished, look at the bottom of the screen and click the Save report button.
* Save the report to your desktop







now run ccleaner


Run ActiveScan online virus scan here

http://www.pandasoftware.com/activescan/

When the scan is finished, anything that it cannot clean have it delete it.
Make a note of the file location of anything that cannot be deleted so you can delete it yourself.
- Save the results from the scan!



post another hijack this log, the ewido and active scan logs

 

[pechenegs]

the version of hijack this you have is outdated, download a newer version from below.



Download hijack this from the link below.Please do this. Click here:

http://www.thespykiller.co.uk/files/hijackthis_sfx.exe

to download HijackThis. Click scan and save a logfile, then post it here so
we can take a look at it for you. Don't click fix on anything in hijack this
as most of the files are legitimate.