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RAN Tables

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bnoji

bnoji

Technical User
Apr 13, 2005
13
US
I'm actually working with an XTSc and the manual is very vague when it comes to setting up the RAN tables.

I have my UCD group. I want RAN 1 to play either immediately or soon after a caller goes into the queue. I want RAN 2 to play 30 seconds after. I want to overflow to a VMID 3 seconds later.

It's no problem to setup the UCD side of the RAN's, but I don't know where to record each RAN, and I'm a little confused as to what the RAN Table is for and the different types. It mentions the VM as a RAN announcer, but I already have the auto attendant running with the CCR menus and greetings working fine.

How do I record the RAN announcements?

Thanks,
 
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