RAN and ACD

[dkluth]

Hi Guys,

Heres the latest issue. We have an ACD setup. We have two rans. 20 is music and 16 is interalia. If you call either of the routes you hear the proper information.

What I need it to do is this. When there is an agent(s) logged in, and on a call, we need it to play ran 16 (annoucement), then play music. A little while later play announcement and then play music and repeat this until one of the agents becomes free and then send the call to the agent.

Can someone print what the RDB should look like?

Thanks guys,

Doug

 

[johnpoole]

you do that on the acd group not the route

TYPE ACD
CUST 0
ACDN 6148
MWC  NO
DSAC NO
MAXP 20
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 83  [COLOR=red] first ran route [/color]
FRT  2   [COLOR=blue] first ran route timer [/color]

SRRT     [COLOR=red] second ran route [/color]
NRRT
FROA YES  [COLOR=blue] force 1st ran  [/color]
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO  NO
CWTH 2
NCWL YES
CWLF 6
CWLW 6
BYTH 1
OVTH 5
TOFT NONE
HPQ  NO
OCN  NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 81   [COLOR=red] music route [/color]

when you enter a route, then you get a timer.. the force (froa) is for legal reasons.. if your going to monitor or record outside lines in most places you need to tell the caller..

john poole
bellsouth business
columbia,sc