Hello,
I am having an issues with 2 Radiant terminals and trying to figure out if its a software issue or a hardware issue. The catch is there is a 3rd Radiant with the same hardware that is not having this issue. The error message that shows on the front of house & and the Debout is the following:
Mar 20, 09:07:06, [2172], [WARNING],,"The Magnetic Stripe Reader is not configured properly for this terminal."
This happens on both term 3 & term 4 which are both radiants, but term 5 is also a radiant, but does not have this problem.
I looked in aloha manager and compaired terms 3,4,5 against each other in the "Readers" tab and they are all configured 100% identical to each other. Based on this information I have to assume the failure is some sort of hardware failure, but I am not sure... Any suggestions on a possible solution to this issue?
Site runs Table Service 6.7.28
Thanks for your help.
I am having an issues with 2 Radiant terminals and trying to figure out if its a software issue or a hardware issue. The catch is there is a 3rd Radiant with the same hardware that is not having this issue. The error message that shows on the front of house & and the Debout is the following:
Mar 20, 09:07:06, [2172], [WARNING],,"The Magnetic Stripe Reader is not configured properly for this terminal."
This happens on both term 3 & term 4 which are both radiants, but term 5 is also a radiant, but does not have this problem.
I looked in aloha manager and compaired terms 3,4,5 against each other in the "Readers" tab and they are all configured 100% identical to each other. Based on this information I have to assume the failure is some sort of hardware failure, but I am not sure... Any suggestions on a possible solution to this issue?
Site runs Table Service 6.7.28
Thanks for your help.