Radiant KPS Controller cannot be recognized by Radvidsetup

[Lessbutmore]

Dear all member,

I have a KPS Controller to handle Kitchen Display System from Radiantsystems.

It displayed:
IP Address: 10.0.0.1 with Subnet: 255.255.255.252 and Kiwi ID: 203 in the VGA Monitor.
The LINK, HB, POWER and ACT led light are running.

The problem:
Usually when I run Radvidsetup.exe inside Aloha\BIN directory, it should recognize the KPS Controller completed with their Kiwi ID, however it's not happenned with this KPS Controller.

What I've done:
Try to switch the IP's computer to 10.0.0.2 with same subnet to run the ping command, but fruitless.

Anyone help me...

Thanks in advance.

 

[mmantion]

What is the subnet of your computer?