Hi all,
After being in use for over one year, our system has had a malfunction. We are running Aloha TS on Radiant Systems touch screen POS terminals with a PC in the main office.
We have three printers, two being local printers, one each at our two POS terminals and a remote printer in the kitchen.
At the end of business yesterday everything worked fine but earlier today, things went awry.
The error message on the POS screen read “remote printer 1 is offline”.
Apparently, when this initially occurred, tickets would print incomplete and turning the printer on and off would complete the ticket. Later this stopped helping.
Subsequent re-boot of the system did not help.
Moving the printer and substituting it for one of the local printers showed that it would print without a problem as a local printer.
As I have another open jack to plug the network cable into, I tried that also; same error msg.
I cleared the content of the only print log that was over 40K and saveas (PRT1.LOG); same error msg
When I ran a self test from the printer, this is what came out:
Serial Interface
Baud rate :9600 bps
Data bits :8 bits
Parity :even
Stop bit :1 bit or more
Handshaking :XON/XOFF
Receive error rints '?'
I tried re-routing back to remote 1 after each of these steps and testing it but got the error message each time.
What am I missing?
Thanks for any help!
After being in use for over one year, our system has had a malfunction. We are running Aloha TS on Radiant Systems touch screen POS terminals with a PC in the main office.
We have three printers, two being local printers, one each at our two POS terminals and a remote printer in the kitchen.
At the end of business yesterday everything worked fine but earlier today, things went awry.
The error message on the POS screen read “remote printer 1 is offline”.
Apparently, when this initially occurred, tickets would print incomplete and turning the printer on and off would complete the ticket. Later this stopped helping.
Subsequent re-boot of the system did not help.
Moving the printer and substituting it for one of the local printers showed that it would print without a problem as a local printer.
As I have another open jack to plug the network cable into, I tried that also; same error msg.
I cleared the content of the only print log that was over 40K and saveas (PRT1.LOG); same error msg
When I ran a self test from the printer, this is what came out:
Serial Interface
Baud rate :9600 bps
Data bits :8 bits
Parity :even
Stop bit :1 bit or more
Handshaking :XON/XOFF
Receive error rints '?'
I tried re-routing back to remote 1 after each of these steps and testing it but got the error message each time.
What am I missing?
Thanks for any help!