RAD with DTMF detection.

[BrianWarner]

I have a call center using a SX-200 EL. What they are wanting is a recording to come on after X amount of time that will give an option to dial X to leave a message. We are currently using Viking DVA's for our RAD's. I checked with them and they do not offer a DVA that will detect DTMF and x-fer to another extension. Does anyone know of any product that will perform this function?

 

[kwbMitel]

The problem is that the SX-200 does not support the feature for dial out of queue. Regardless of your RAD capabilities, the SX-200 will not transmit the tones.

The only way to leave the queue is by interflow.

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