RAD Question

[twbower]

I am attempting to access a Norstar remotely. But the system is reporting busy on the phone line. First thought was the modem is having issues. This morning I had the site reboot the Norstar, not change. Based upon a pic from a site survey, I then had them remove power to a device that I thought was the RAD. No improvement.

Is the RAD a seperarte unit and would it have a way to distinguish for a person who is not technical?

 

[lugerlover]

on MICS it is On CICS its internal...maybe its really a busy pots line

 

[twbower]

Then it acts as a station on the system?

 

[lugerlover]

cant call it"via icom" but will be seen at working ext in maint..must prog rad to pickup specific line ..cant call from aa..can be transfered in ...feature 9*0 from any set on site

 

[twbower]

Then programming it would be the same as on the Remote side?

 

[twbower]

I have monitored this unit and it has been continously busy all day. Since it is a small sales office, I don't believe the load to be that heavy. Is their a way to have the RAD initialize to reset the modem port without loosing the configuration? If the RAD has a did number, does this not seperate it from the incoming calls to stations ?

 

[lugerlover]

yes the DID is programmed via rad prog not system"f9**"
Just unplug power to rad to reinitialize rad

 

[curlycord]

Are you trying to connect direct or operated assisted?

I have seen by default the RAD is assigned to answer Line 1, remove this in programming of the RAD.

Use operator assisted if there is no dedicated line for the RAD.