R9 Embedded VM, Cant leave message after hearing greeting.

[ncarter2]

I've got a brand new install, with Essential edition. After calling into an extension and hearing the VM Greeting, the second you hear the beep it goes straight to a "Thank you for the message, to access your mailbox press *r" or something like that. Basically it doesn't give me any time to leave a message. If I press '1' during the greeting to skip it, it will let me leave a message correctly.

I've checked the "Voicemail Length" and it is at the default 120 seconds.

Any Ideas?

 

[smokinjoe2938]

all extensions as well or just this one, what mode are you in?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[ncarter2]

To be honest they only have one extension with VM so I haven't tried any others. The have all their incoming calls directed to that one VM.

Its set to Intuity Mode.

 

[smokinjoe2938]

on system tab/voicemail is this set to embedded?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[Telecomboy]

Are you using R9.0.3.0 build 941 (the latest R9 build)?

 

[aroldan]

When all else fails, reboot