Hello all,
This is the scenario (which worked prior to R9.0
Caller reaches VM Pro Atendant
dials option to reach emergency contacts
Call is redirected to a sequential group with 8 extensions each forwarded/twinned to external number (I have tried forwarding, twinning, short codes with dial)
IF call is not answered in 10 seconds call is pulled back to go to next member in group.
Failure point:
As of now the call just goes to the first member and stays with that member until either its answered by the owner of the cell or that cells VM picks up.
Why is this no longer working and what needs to be done to make this happen?
Add info:
I have tried using VM Pro assisted transfer to external numbers leaving out the group and the extension with no luck
Pots lines
Inhibit transfer is unchecked for system and users
This is the scenario (which worked prior to R9.0
Caller reaches VM Pro Atendant
dials option to reach emergency contacts
Call is redirected to a sequential group with 8 extensions each forwarded/twinned to external number (I have tried forwarding, twinning, short codes with dial)
IF call is not answered in 10 seconds call is pulled back to go to next member in group.
Failure point:
As of now the call just goes to the first member and stays with that member until either its answered by the owner of the cell or that cells VM picks up.
Why is this no longer working and what needs to be done to make this happen?
Add info:
I have tried using VM Pro assisted transfer to external numbers leaving out the group and the extension with no luck
Pots lines
Inhibit transfer is unchecked for system and users
Appreciate the help, I have gone through my resources of tech support who have confirmed my config good and am now waiting on Avaya to respond.....