R8+ Preffered License hosted on Main system not seen by other system. 2

[DialTone54]

I have 4 systems, one has the preferred license and from what I read that should propagate over the SCN to the other systems. Which it does for 2 of the systems, but the 3rd it does not show up at all in status. I am honestly not very well rounded in how licensing works on these systems, any help would be greatly appreciated.

 

[critchey]

Is the SCN up and working between the main site and this site? Is the voicemail setup as centralized and pointed over the SCN line to the VM Pro site?

The truth is just an excuse for lack of imagination.

 

[DialTone54]

Is the SCN up and working between the main site and this site?

Yes, they can ping each other.

Is the voicemail setup as centralized and pointed over the SCN line to the VM Pro site?

How would I check this?

 

[critchey]

Go to system>voicemail tab on the system that is not working and see how it is setup. Should be set to centralized and the line group id should be the SCN group ID that points to the system with VM Pro.

The truth is just an excuse for lack of imagination.

 

[critchey]

You said you can ping between the sites but can you dial an extension on a different system?

The truth is just an excuse for lack of imagination.

 

[ipohead]

sysmonitor-status-small community networking should show other IPOs in the network

 

[DialTone54]

Should be set to centralized and the line group id should be the SCN group ID that points to the system with VM Pro.

Alright it is set up exactly like that. Also we did a reboot on the main system and 4 digit dialing no longer works

 

[DialTone54]

sysmonitor-status-small community networking should show other IPOs in the network

Thank you, yeah it is showing down fully, looks to try to start and then gives up.

 

[DialTone54]

Just in case someone ever has the same problem we did figure it out. We removed the system in question from the SCN, rebooted the troubled system, and right after the main system holding the license. I re added everything in the trouble system and then added the trouble back too the main in 'lines'. One more reboot for the both and after waiting a few minutes they came back up with the licenses and coms back.

Thank you guys for the help.

 

[critchey]

That is pretty typical Avaya...

The definition of insanity is doing the same thing and expecting a different result... in the case of Avaya it usually works.

The truth is just an excuse for lack of imagination.

 

[derfloh]

I would bet for a firewall issue. Most could be resolved in (I guess) R9.1 and later by using web socket connection for the SCN lines.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[critchey]

Gave you some pink for posting the resolution which is so important in case someone searches the site and stumbles upon your post.

The truth is just an excuse for lack of imagination.

 

[derfloh]

But I think it's only a temporary solution. If the line fails once then it will probably fail another time.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN