R8.0 embedded vm/ renamed extensions & voice-mails are now all gone

[rgunther]

Hey guys... so we have a customer using an IP500v2 on R8.0 with embedded voicemail. We changed a bunch of the extensions names, and now all the voicemails & greetings on those extensions are gone. I read in another forum that this is by design on release 8.0 and earlier- but my question is now this... If we change the extension name back to what we were previously using would the voicemails & greetings come back? Or did it completely wipe the old mailbox when I changed the name on the extension?

Thanks

 

[snowman50]

The voicemail will still exist with the ORIGINAL NAME.

If you change the name of a user it’s like setting up a new user.
The ipo will create a voicemail for that new name.
As designed.

Please note this will be the same for a Hunt Group Mailbox
If you change the name it will create a new mailbox
So if you have professional recordings they will not play....

 

[rgunther]

Thanks snowman.... is it possible to transfer the voicemails from one mailbox to another via the embedded file management, like one could w vmpro?