"Unable to connect: incorrect logon parameters" error

[markVII]

I have a bizzare problem displaying a report in Crystal Enterprise. The report contains a subreport, and both are calling the same Oracle 8i stored procedure to access data.

The report works fine in Crystal IDE, but posted into Crystal Enterprise, it behaves differently.
1. Scheduling report runs and finishes successfully. An attempt to display it results in an error: "Unable to connect: incorrect logon parameters. File ~...." etc. When Refresh button is pressed, reports is displayed without any problem.

2. If instead of scheduling, a View option is selected, the report displayes without any problem.

Now, the subreport is placed in details section of the main report. I have tried put it into Page Header section, Page Footer section etc. The results are exactly the same as described above.
Did anybody hd encountered this problem?

 

[lbonnes]

I'm in the process of migrating 3000 reports from Seagate Info to CE 10 and I have run into this as well. I have found that if I use Crystal Reports to open up the main report and then each sub report and then republish to the Enterprise servers, those reports will then run.

The migration tool works with most of my reports, but it does have some problems with the sub reports. I cannot explain why the same report runs on the old Seagate Info system and not on the new one though.

 

[markVII]

Well,
There might be something in there... I am using Crystal reports 8.5 with CE 9.0

 

[araith]

I had the same problem you are experiencing, however the solution was simple. The report had been saved with the "Save Data with Report" option checked.

Unchecking this option and saving the file again was all it took.

 

[markVII]

This shows that one hardly can rely on the error description given by Crystal...
In my case, the option "Save Data with Report" was UN-checked. The solution (well,a work-around..) was to set report to default Acrobat PDF, and everything worked ever since...

The other two choices would be switching to Crystal 10 (no money), or applying Service Pack (no desire to re-test and re-schedule 100s reports)

 

[patmondor]

I have been experiencing this same error on a clustered CE 9.0 implementation. All Crystal services on both servers are running on a domain account, which has admin access to both servers. I even created the same account to have rights to the views and tables on the Oracle database. No matter what I have done....this error comes up. The adobe format is an option, but you lose the ability to drill down into the subreport. I did check the save data with reort option in CR, but to no avail. I have installed all SP's and running the April 2004 hotfixes. Crystal support has been unable to find a solution to this issue. Report ran under CE 8.5 with no problems. Any ideas or further insight into this issue is greatly appreciated.

Patrick

 

[khartman]

Hi Patrick,

I am experiencing the same issue only with SAP R/3 based reports. These reports contained subreports in them and they worked fine in 8.5. since we have migrated to CE 10 everytime a user tries to drill down on the the report they get the same error as above. I have found that when the user switches their Crystal Viewer to the Advanced DHTML viewer the reports can be viewed without error. I believe the issues lie in the viewer code that Business Objects modified for version 10.

--Ken


Kenneth Hartman
Manager, EIS
Hughes Network Systems

http://www.hns.com