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"The Item has been moved or deleted" message

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mdcr

IS-IT--Management
Oct 3, 2001
228
US
When a user on our network gets notified of a new message and clicks Yes that they want to open the item, they receive the message "The item has been moved or deleted" and then are redirected to a random folder (like one that they have added to be opened under their profile). When they go back to their Inbox, the unread message is still there. ANy ideas as to what might be causing this? The only thing I have done to our server is install SurfControl Email filter for Exchange; could this affect only certain users? Thanks in advance....
 
Check to see that those users have not setup some rules for their mail. That is what it sounds like.
 
No, they didn't have individual rules set up. Actually, I have been having problems with my rules that I have had set up (they won't run). So I am thinking that the problem is with the email filter somehow, since it has been installed, rules have not run, and specific users get those errors...
 
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