Hi,
I have a Nortel CICS with 6 users. All the phones have speeddials to other DNs. When a call comes in and needs to be transferred to another user, the person receiving the call presses "Transfer" under the LCD, then the speeddial for another user's phone.
This worked like a charm until a while ago--now, one user can't transfer calls. When she presses "Transfer", then the speeddial button for another user, the message "Still in Transfer" comes up on the screen. Note: This is only for one of the phones. The rest of the phones work fine. The user can manually dial the DN of the person she wants to transfer to, she just can't use the speeddial.
Any ideas what could cause this?
I have a Nortel CICS with 6 users. All the phones have speeddials to other DNs. When a call comes in and needs to be transferred to another user, the person receiving the call presses "Transfer" under the LCD, then the speeddial for another user's phone.
This worked like a charm until a while ago--now, one user can't transfer calls. When she presses "Transfer", then the speeddial button for another user, the message "Still in Transfer" comes up on the screen. Note: This is only for one of the phones. The rest of the phones work fine. The user can manually dial the DN of the person she wants to transfer to, she just can't use the speeddial.
Any ideas what could cause this?