"Recipient was unavailable to take message"

[jgsresearch]

I have a couple of users that cannot receive emails on a regular basis. The senders are getting the message "Recipient was unavailable to take message." The only refernce I found to this message was on the internet, and it was in reference to mailboxes that were over 15mb in size. I know that this is not the case. Has anyone heard of this error? Thanks in advance for any help you can give me.

 

[jgsresearch]

OK, so after asking some more questions of the accounts involved in this issue, I have updated information. Hopefully the new info rings a bell to someone.
While in the office, the users are attempting to send emails to their AOL accounts. The message sent back to their Inbox (Exchange server) reads:

Your message did not reach some or all of the intended recipients.

Subject: Test
Sent: 7/1/02 8:32 AM

The following recipient(s) could not be reached:

'xxx@aol.com' on 7/1/02 8:32 AM
The recipient was unavailable to take delivery of the message
The MTS-ID of the original message is: &%#$....

I have spoken to AOL, and they claim this is not a domain that is being blocked.

Any ideas are welcome, thanks.

 

[brontosaurus]

couple of things come to mind:

1)Do these accounts have any kind of message size/store limits?

2)Do these account have any kind of filtering on them? E.G. Maybe these users have "safe" lists of email addresses that they'll accept mail from...?

 

[zoeythecat]

Could be possible that he AOL user has reached its size limit and can not accept any more mail. To test this you should try to send a test message from another network (I.E - Hotmail for example - To see if you get the same message)

 

[rtroup]

We have also have an MS-Exchange Server 5.5. We are also unable to send to any AOL Users. I have also spoken with AOL Support they indicated that they installed some new spam filtering software. I have been dealing with this issue for about the same amount of time since end of June, 1st of July timeframe. I have been checking open relay sites and spam site and have fixed, I believe my open relay issues or spam problem.

Have you been able to send to AOL users again? If so, how did you fix your email send problem???

BT

 

[kenwalters]

Your site may not be blocked by AOL, but one of the relays that the message goes through, may be blocked.
Look for the last relay, in the returned e-mail. It should state which hop it is not accepting from. Then it is a matter of informing your Internet Provider, the one who is supporting your Internet mail, of this situation.

Later,

Ken Walters