"Please Wait" is displayed on a single handset

[Talligen]

Ahh, it must be Monday.

So I came in this morning and one of our phones displays "Please Wait" on it. We are using an IP Office 403 system and all handsets are Avaya 5410.

The actual display shows:

5410D REL:2.00 9/21/04
Please wait...

It was working fine Friday and we haven't upgraded anything. All other extensions work fine.

If I move the phone to another desk, it initializes fine and displays that users name, like it's supposed to. I tried rebooting the system but that didn't help. None of the buttons are working either.

Any suggestions?

 

[amriddle01]

Perhaps you have the old power supply on a full dig expansion module, this happens sometimes as the power supply can't quite cope. Either way a reboot of the system should clear it....... Temporarily. Also some muppet patching in a pc to the module can cause this too

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[Talligen]

Old power supply? It's been working fine for years. And the exp module isn't quite full. But I rebooted it again just to be sure...still says, "Please wait"

Muppet patching? I'm not sure what you mean by that.

 

[NYSTECH]

Sounds like a bad port.. try another phone in the Port see if it does same thing... If so then it is port... At that point you may want to try to power down the Module and power it up... Sometimes it will clear the port that a reboot using manager doesn't do.

 

[seryozha]

by muppet patching i think he may mean that someone plugged a patch cord that should go into a data switch for a PC into the expansion module. this usually makes all phones on the module go down though.

 

[Talligen]

It was a bad port. When I traced the cable to the IPO expansion module, I noticed the light was dimmer than the others. I moved the line to another port and swapped the extension numbers, and now it works fine.

Is there any way to disable the port so no one uses it?

 

[Telecomboy]

A reboot usually doesn't fix this in my experience, but unplugging the port from the module, then pulling the power from that module...wait a few seconds....add the power back to that module and then plug the port back in.

 

[amriddle01]

At the time they made the 403 they used some power supplies for expansion modules that were not quite up to the task (they later upgraded them). And they recommended only using 27 of the 30 ports, if it happens again it could be that you have recently plugged more handsets in and so ran into the issue or as it's aging it's starting to show the issue now, how many ports are in use on the exp module?

P.s Sometimes they just lock up like this

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers