81c with Succession 3.0 and Symposium 5.0.
We somewhat regularly get calls where two agents are connected to an incoming call. Generally only one has full audio and call control. It happens when the same 800 inbound number is called exactly at the same time from two different locations.
Anyone had that happen? What was the cure?
We somewhat regularly get calls where two agents are connected to an incoming call. Generally only one has full audio and call control. It happens when the same 800 inbound number is called exactly at the same time from two different locations.
Anyone had that happen? What was the cure?