"Overtender not allowed" Error?

[Dmickey79]

Okay, so this one has us stumped - here's the steps of what happened:
1.We had a gift certificate that was entered incorrectly by a bartender. We used to use paper gift certificates, so have a button for those. She got a Gift Card from another restaurant, and rang it in like it was a paper gift certificate. We happen to know the patron well, so called him up and explained that he had given us the wrong gift certificate. He said he would be down with the correct one the following day. The g.c. that he meant to use was actually the credit-card style g.c. that we use now, so...
2. Since the bartender had closed the check out, the night manager reopened it and left it open over night, to be dealt with when the patron came in.
3.The manager then transferred the check to the day bar RVC (from the night bar RVC).
4.The manager then swiped the gift card correctly, and the system took the money off the card (as it should have).
Here's where things got weird:
5.The system now showed a $0 balance on the check, but with no payment listed on the check itself.
6.The manager doesn't exactly remember what he did then (sorry), but somehow this check was closed (with no listed payment).

So now we can view the closed check, but cannot reopen it or edit it. When we try to tender payment on the check, we get an error that says "Overtender not allowed". We can't comp the check, can't void the check - but when we run RVC reports on Day Bar and Night Bar, it shows that the check is still outstanding.

At this point, since the Gift Card was debited properly, I'm just trying to figure out how to get this check out of our system so that we won'y be seeing a 'ghost check' forever.

Can anybody help me with this?

Thanks,

Dave

 

[Dmickey79]

Sorry, I should have mentioned that we use Micros E7.

 

[PosGuyUS]

You need to purge the check. Make sure that's the only check open at the end of the night and set the system to clear open checks. Not sure on the E7 but basically, there should be some setting that says don't allow checks to carry forward or Z with open checks. You'd want both on if there are both of those options. Then let the nightly Z go through.

 

[pmegan]

If there's a $0 balance on it, can you just close it to cash?

 

[kknoy]

DMickey if you haven't already addressed this you can ring in something on the check send it and then void it then it should allow you to close it to cash with the 0 value.