"No message to send" prompt in VM Pro

[jtierney]

I have a client on R3 (406 w/ VM Pro) who when people access their mailbox from a menu or from a *8 (Audix TUI) option, hear "No message to send. To access your mailbox. . ." instead of a beep to record a message. I was able to leave a message via a live transfer. To complicate things, I was also able to leave a message for another person in the office via the menu, but this person had the default Audix greeting (only name recorded).

Any thoughts?

JT

 

[SuperJenks]

Im not sure if this will help you or not. I often get the same error from the vmail when someone records their greeting and sometimes you can hear them press a digit to stop the recording. In-turn, the vmail system thinks the outside caller is hitting a option before the message has been recorded. Hence "no message to send". Check that out, I bet it will fix your problem.

 

[jtierney]

Interesting. My first recommendation to her was to rerecord her greeting and allow a 1 sec pause before stopping. I just called again and used the 1 option to bypass the greeting and was able to record. She has not yet re-recorded her greeting, so I'll let you know. Thanks for the quick response.

JT

 

[SuperJenks]

NP

 

[IPinIowa]

You can also edit the .wav file to remove the extra tone. Just delete the last second or so.