"Line appearance" Button for SIP trunk 3

[Guilherme1000]

hello all,

I have an IP Office configured with 3 SIP trunks. The customer asked me for programming a button for his 1616, he wants to see if the lines are busy (turned the led on) but there is no line appearance option (like 701, 702 etc for analog lines).

what do I do now?

 

[Guilherme1000]

but automatic routes or fall back are not the point here...

 

[IPGuru]

no the point is there is no need for the receptionist to be placing calls for the users
or any need for additional indications of line availability

if the customer insist on prehistoric working practices then intrigrants system will be the best option for them

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[Guilherme1000]

So avaya should extinct the transfer option... it was used on manual systems

next time I will open the thread "why my customer want to work that way?"

 

[AACon]

Why would you get rid of the transfer option? that makes no sense. MAYBE WE SHOULD JUST GET RID OF PHONES ALL TOGETHER BECAUSE BLAH BLAH BLAH.
It's not a option on this system. If the system does not include an option they want, either CONVINCE THEM they don't need it, or DONT SELL IT. Don't have a choice? boohoo. Not the problem with the system.

good grief.

-Austin
ACE: Implement IP Office

 

[hairlessupportmonkey]

I like eating cold bbq'ed sausages..... mmmmm......

ACSS - SME
General Geek

 

[Westi]

to recap the whole thing

there is no line appearance for SIP trunks, tell the customer this is not an option.

BUT

also provide the customer with a solution that they can live with, to figure that one out you need to be the one listening to the customer and interpreting their wants with the systems abilities. I have had so far very few customers that were not completely happy with the system after making changes to accommodate their special needs and special programming for them and also telling them that some things do no longer work like they used to on their Nortel Vantage system or Partner II or whatever old system they migrate from.

You are right there with the customer and you are the only one to tell if this will be a dealbreaker (but they already bought the system) so maybe you need to think outside the box and accommodate their analog thinking with a bunch of ATA's that make the SIP into an analog trunk so that you can actually assign it to buttons.
I would hate to troubleshoot that and if I would come in after you I would for sure start @!#%^%^!@ but we do a lot to make customers happy why not this.

Make sure you have well documented for yourself and the customer if you do something funky like the ATA's because otherwise they will forget and when calling for support nobody will see a SIP line in the system and tell the customer that they smoke funny stuff.


And now ladies and gentlemen let's put this to rest and move on to other threads



Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.

 

[GordonKapesMZ4]

Westi, do you have any pictures of the old vantage phones? What were they called?



"Keep the Peace, Use RLS"

http://www.joetheucxguy.com