"Incompatible" Tone vs "Your call cannot be completed..."

[ame540]

A user called me asking "what is wrong with the phone system". Naturally, I asked them what number they were trying to call and they provided this one:

(775) 852-5192

When the number is called our phone system simply says "Incompatible" on the phone and gives the alternating tone.

Is there any way that I can configure IP Office to let the "Your number cannot be completed as dialed, please check the number and try again" recording come through so that users can hear this message when they try to dial a disconnected or problematic number?

I'm not sure if this a phone carrier thing or not, we have TelePacific.

Thanks for any help guys!

 

[mattKnight]

No

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[ame540]

Another limitation of the IPO?

 

[hairlessupportmonkey]

its a carrier related issue no a limitation of the IPO. The message you are getting is because the carrier is crap and cant route call properly.

ACSS - SME

 

[ame540]

hairless-

I don't think you are understanding my question. I know that the call can't be routed, it's a bad number. That is fine.

I want the IPO to report "The call cannot be completed..." like i get on my cellphone when i call the number, rather than just saying "incompatible" and playing the alternating tone noise.

 

[Telecomboy]

But your cellphone isn't producing that message, your carrier is providing that message. Just as the IPO doesn't produce that message, the provider should play that message for calls that cannot go through as dialed. Because they are not, the call times out and then the IPO gives "incompatible" and its waive off tone.

 

[ame540]

Telecomboy-

Thanks for clearing that up, I will get a service request into our provider and see if they can make this happen.

 

[tlpeter]

When you dial the wrong number then the provider should send you a message that it is the wrong number (had it yesterday myself)


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[TomMills]

another limitation of your providor.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[ame540]

I have a ticket open with them now to see if there is anything the can do.