"Ghost Rules" - How do I get rid of them?

[horna]

I have a user that deleted serveral Rules, but the Rules are still working, which leads me to believe that the user has "Ghost Rules".
How do I get rid of them permanently?
Server is 7.0.2, and the user is 6.5.2.
Thank you very much.

I have tried "Replace Design", "Updall", "Fixup",.....

 

[Bandenjamin]

Switch to an Exchange server?....OK OK I saw this one time, beat my head against a wall for a couple weeks then recreated the user's email account...... Let me know if you find a better solution!!


--Dan
Whenever you find yourself on the side of the majority, it is time to pause and reflect.
Mark Twain

 

[m4ilm4n]

Agreed, Dan (except for the Exchange bit! LOL).

As far as I know, the only way to fix this issue is brute force with a big hammer. You could go the replace-the-entire-account route, or make a new mail db, copy all the messages into it, then modify the person doc to point at the new db.

John

 

[horna]

Thanks Bandenjamin and m4ilm4n, for the feedback, and the Exchange Server suggestion lol...
From what I understand, you're saying, to create a brand new mail file & folders, and copy everything over manually.
The only problem with creating a brand new database, and copying everything over, is the user has about 400 folders in her current mail file, and a mail file size of almost 2 GB's. She also has an archive file.
This maybe a weekend project.

 

[m4ilm4n]

Last time I did one it took a week - positively brutal.

 

[horna]

One of the Ghost Rules was putting information into a folder, and somehow that folder got corrupted. The user could not move e-mails in or out of the folder. An error message said that the user did not have permission for this one folder. Strange. I had to do the following to correct that :
==> Create a new folder
==> Backup (copy) the data in the corrupt folder
==> Delete the corrupt folder
==> Delete the rule that goes with the corrupt folder
==> Copy the data into the newly created folder
==> Re-create a new rule to put the incoming e-mails into the new folder.

Now, another problem, is that a certain addressed incoming external e-mail (one particular address), is going into the newly created folder, and also the Junk Mail Folder, so the e-mail is in both folders. This was a problem that the older corrupt folder had too, so it is still a problem. I want the e-mail to only go into the newly created folder. The user is not blocking this e-mail, so it should not go into the Junk Mail.