"Failed to get the information for specified account: EC=1314"

[kevstar]

My Exchange 2000 server crashed the other day. I had to format the hard disks and rebuild the server. I take a brick level backup every night and this is what I want to restore.
When I go to load the Exchange 2000 Agent I go to log onto the mailbox I get the error:
"Failed to get the information for specified account: EC=1314"
The user I am connecting to was the same user I had before the server crashed, but I have deleted and re-created it again (with all correct permissions, including log onto OS etc). I have logged on both as the user and administrator but this makes no difference. The user does have a mailbox on the system with an Email in it, so that is not the problem.

I have installed SP 5 for Arcserve agent but this makes no difference.

Any help would be greatfully appreciated, I wondered if there is a hotfix that I am missing i.e. QOXXX.CAZ?? If there is a hotfix that I am missing, could someone tell me where I could download it.

The Exchange server is NOT a Domain Controller and I am using Arcserve 2000.

Thanks for your help

Kev
Frustrated Exchange Administrator!!

 

[mohamdr]

try to create local account on exchange server the same domain account & password you are using to configure the agent.

if prevoius version of Arcserve you need to install configure outlook with same mailbox you use to configure the agent.

 

[kevstar]

OK, it is my stupid fault. When the posts say (Log on to the server as the account you are trying to use to configure the agent), I didnt realise that you actually had to log on to the MACHINE as that user rather than the network as that user.

I have now configured the agent and I move onto the next error I am getting!!

Thanks very much for your help I really do need it, this problem is a serious issue here and I seem to get nowhere fast!!

Kevin