"Conserse On" step and CMS VDN Information

[SF0751]

PBX: CM 3.1 with EAS.
IVR: InterVoice 4.3.2

We are upgrading our IVR for bilingual calls (English and Spanish). To avoid having the caller select their language twice (once in the PBX, once in the IVR), I am passing the VDN information to the IVR using a "CONVERSE-ON TO SKILL" command in the vector instead of the normal "QUEUE-TO SKILL" command. The call routes correct to the IVR skill and plays the correct language according to the VDN dialed.

However..... When viewing the IVR skill in CMS (Real time split/skill report), calls using the "CONVERSE-ON" vector do not display the VDN name. Calls using the "QUEUE-TO" vector do display the VDN name. Both vectors are identical except for the CONVERSE-ON vs. QUEUE-TO command. Both show up as an ACD call for the IVR agent. The only difference is the missing VDN name. Does anyone have any suggestions on what I've missed in order to have the VDN information appear in the CMS report?

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[Stinney]

Sounds like the VDN name isn't defined in the CMS dictionary.

- Stinney

Favorite all too common vendor responses: "We've never seen this issue before." AND "No one's ever wanted to use it like that before.

 

[SF0751]

The name is defined in the CMS dictionary. If it were not, I'd at least see the VDN number, and I don't even see that when using the CONVERSE-ON command. I do see the VDN name when using the QUEUE-TO command.

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[Blight]

this is an old thread, but the answer is it should be

converse-on skill xx pri x passing wait and VDN to pass on VDN information when using converse-on