"checking messages" displaying on one-x portal

[tek2011]

Hello,

I'm having an issue with One-x portal where under the messages section its displaying "checking messages" and it stays forever. I also entered the voicemail passcode under configure, no luck.

Any suggestions?

 

[jamie77]

IE9 or AV

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[AACon]

A) make sure the provider is setup correctly for vmpro in one-x.
B) make sure the users source number is setup properly (VXXX)
C) If using IE, try compatiblity mode.
D) Try Chrome

-Austin
ACE: Implement IP Office

 

[tlpeter]

The most important is IIS.
Did you install IIS before you installed VMPro?
When on a server 2008 then you must select all options for IIS otherwise it won't work.


BAZINGA!

I'm not insane, my mother had me tested!

 

[AACon]

Yes you'll definitely want to make sure IIS is setup properly BEFORE you install VMPRO, as it will require that you also have UMS (web voicemail) installed properly for it to function. That very well could be a reason it is failing.

-Austin
ACE: Implement IP Office

 

[Evco]

I had this issue today. I fixed it by using google chrome and not IE9

 

[tlpeter]

That is not a fix because IE9 is not supported


BAZINGA!

I'm not insane, my mother had me tested!

 

[jamie77]

Like I said. IE9!!!!


Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[tlpeter]

Jamie, tek2011 did not respond yet.
Evco used IE9.


BAZINGA!

I'm not insane, my mother had me tested!

 

[tek2011]

Sorry for the late reply guys. I'll try your recommendations and keep you posted accordingly.

 

[tek2011]

I just restarted the One-x portal services, tried on mozilla firefox, IE8, chrome and worked perfect. This was the only thing i didn't tried and it fixed the issue.

Thanks everyone for all your help.