quit urgent: Please help on rpcinfo error

[sunt]

Hi,
I am experiencing some problem on connecting the admin console to networker server <portmapper failure>. So I run the rpcinfo -p <servername> to test the portmapper. The result as follow:

rpcinfo: can't contact lgtomapper: rpcinfo: Timed out

rpcinfo: can't contact portmapper: rpcinfo: Timed out

sometime it output the correct result but most of the time it gives me the above error. I am sure the nsrexecd is running so as tthe networker server. the backup server is an NT 4.0 server.

anyone know, why would this problem happened?
thanks

 

[wallace88]

Is there any other port mapper services running on the windows backup server?

Can you run rpcinfo -p <backup server> on the backup server itself? If it works, Do you see the NetWorker service port 7937-7938?

 

[sunt]

I have checked that rpcinfo also got the same timeout result on the backup server itself.

 

[sunt]

How do I check if there is any other port mapper service running?
Thanks

 

[wallace88]

If you are on the backup server, and rpcinfo -p timeeout, then this indicates that there is a problem with your operating system. RPC calls are part of the o/s.

Please refer to the following Microsift article entitled: How to Test Microsoft Remote Procedure Call Performance

http://support.microsoft.com/default.aspx?scid=kb;en-us;177446