Greetings fellow Techies,
This one's got me by the short-hairs! I have done a fair amount of research for this particular problem, including the MS Knowledge Base, other forums, etc., and can not find the solution. Hopefully my search will end here in this forum with the help of the many superb individuals who lurk and participate herein.
With that said, I present the following:
I recently built 2 identical systems for a customer. Both have the exact same makeup - both hardware and software. Both are running 98SE. On one of them, the Quick Launch (QL)Toolbar will not display. It shows that is indeed enabled, and when I attempt to place an icon in the QL area, I am asked if I want to replace the existing shortcut with the new one. Standard stuff right? Not so fast... 2 weird things happen. First, the dialog box containing the question listed above should show two icons. One next to the part about "existing shortcut" and one next to the part about the "new one". It only shows the icon for the "new one". Also the "existing shortcut" is always shown as being 403 bytes in size no matter what I attempt to drag there. So continuing on, I answer to the affirmative confirming that I want to replace the shortcut, blah, blah, blah... The dialog box then disappears as it should and Presto! nothing appears on the QL Toolbar. Every other type of toolbar displays correctly when selected from the taskbar\toolbars menu. I have ensured that IE4 stuff is enabled correctly. The system is new enough that I was able to retrieve the original Registry .cab file from the day I installed the OS, thereby restoring it as the current Registry. Still no luck. When I delivered these PC's to the client, the QL Toolbar was working properly on both of them. I know because I showed the client how to access the desktop using the QL on the very system that is now my nemesis. Many thanks in advance for any help you may have with this. The client is beginning to get frustrated (as am I) and even starting to doubt my abilities because of this.
Regards,
Steve McLean
Owner
Geek Bros. Computers
This one's got me by the short-hairs! I have done a fair amount of research for this particular problem, including the MS Knowledge Base, other forums, etc., and can not find the solution. Hopefully my search will end here in this forum with the help of the many superb individuals who lurk and participate herein.
With that said, I present the following:
I recently built 2 identical systems for a customer. Both have the exact same makeup - both hardware and software. Both are running 98SE. On one of them, the Quick Launch (QL)Toolbar will not display. It shows that is indeed enabled, and when I attempt to place an icon in the QL area, I am asked if I want to replace the existing shortcut with the new one. Standard stuff right? Not so fast... 2 weird things happen. First, the dialog box containing the question listed above should show two icons. One next to the part about "existing shortcut" and one next to the part about the "new one". It only shows the icon for the "new one". Also the "existing shortcut" is always shown as being 403 bytes in size no matter what I attempt to drag there. So continuing on, I answer to the affirmative confirming that I want to replace the shortcut, blah, blah, blah... The dialog box then disappears as it should and Presto! nothing appears on the QL Toolbar. Every other type of toolbar displays correctly when selected from the taskbar\toolbars menu. I have ensured that IE4 stuff is enabled correctly. The system is new enough that I was able to retrieve the original Registry .cab file from the day I installed the OS, thereby restoring it as the current Registry. Still no luck. When I delivered these PC's to the client, the QL Toolbar was working properly on both of them. I know because I showed the client how to access the desktop using the QL on the very system that is now my nemesis. Many thanks in advance for any help you may have with this. The client is beginning to get frustrated (as am I) and even starting to doubt my abilities because of this.
Regards,
Steve McLean
Owner
Geek Bros. Computers