queuing/annoucements

[teching123]

I am having an issue with using announcements in a queue. I was told this was an issue in 4.2.14 and to upgrade to 4.2.20 - this still did not fix the issue.

The customer wants the first msg to be played, hold music, then the second message to be played 2 times. Simple enough, right? None of it seems to work. (yes, there are queued and still queued greetings programmed/recorded in VMPRO)

I did read that voicemail needs to be off or the VM answer time needs extended on the hunt group. I extended the no answer time to 200 seconds and turned off voicemail for testing, nothing changed.

What is happening is that the first greeting plays, phone rings, tries for agents (never any hold music), then continues to play the first greeting, never goes to the second.

I have tried various ringing times, both short and long, and nothing seems to change it. I verified that greeting 1 and greeting 2 are different, as well.

Is this still an issue in software or is there something stupid I am missing?

Thanks.

 

[TomMills]

what settings do you have in the announcements tab of the hunt group?

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[teching123]

announcements on - checked

first checkbox for wait before 1st announcement time is set to 20 seconds

post ann. tone is set to music on hold

2nd ann. - checked

wait before 2nd annc. - set to 25 secs

repeat last annc - checked

wait before repeat - set to 45 secs

 

[TheSmash]

How have you programmed the Queued and Still Queued points in VM Pro?

Don't ask me, I didn't design it.