Queued calls ringing through

[FreightTrain]

I have a large customer who has a 6.0 406 IP office. They have a lot of hunt groups and queues. There telling me that when a caller is in queue "771" that it auto ringings a logged in user, the problem is that the logged in user is on a queued call already. I can't see where there is an issue in the programing. Any insight will help, thanks.

"When all else fails call for backup

 

[teletechman]

Are they putting the current call on hold and receiving the calls, if so enable "busy on hold"
Mike

 

[FreightTrain]

They are saying it does it when they put a call on hold and when they are on the other line.

"When all else fails call for backup

 

[teletechman]

never take the customers comments as fact test it yourself. I would check the busy on hold setting and change it if it is off.
Mike

 

[FreightTrain]

I agree and with "never take the customers comments as fact test it yourself" I did test myself, sorry I should have said so before. I'm not on site now, but I will check and see about what you said before, thanks for the help.

"When all else fails call for backup