Queued calls in hunt group problem

[stalker802]

Is it possible to take queued call out of queue, if hunt group member is not answering. It is always problem with clients and queued calls. Maybe there is possibility to set time of rings, after which call goes out of queue?

 

[DAVIDPAYNE]

Are we talking about just a hunt group or are you talking about skill?

 

[lopes1211]

Sounds like RONA redirect on no answer. It's on the 2nd page of the hunt group form. Once the call is delivered to an agent, you can specify a set number of rings to pull the call back off of the agent phone and place it back at he front of the line to be answered by the next agent. It places the 1st non-answering agent in aux-work in the process.

-CL

 

[DAVIDPAYNE]

RONA is only available if the hunt group is setup as a skill.

 

[stalker802]

I think it is not a skill. It is simple hunt group. Does hunt group member has to press FAC to log into hunt group? Member's phone is ringing without entering this FAC. When i enter FAC, (hunt group busy activation), nothing happens.

 

[DAVIDPAYNE]

You need to disp the hunt group and check pages 1 to see if ACD is Yes or No.
If yes, then look on page 2, and see if skill is set to yes.

If it is the "lopes1211" option will work for you.

If page one is set to no, then I don't know of away to get this done. Unless you want to make it a skill based group. Then you would have to build agent ID, for the group members and build the vextor, etc. But this would give you a lot more control of the call flow.