Queue Timers 8

[superikey]

Is there a way to change the interval between still queued anouncments form the default of 20sec?

 

[sizbut]

Kris G, what version of IPO were you testing on? I tried a few values after the = on my 3.1 and it only ever reserved 1 CA.

Admitedly I was entering it in an individual users Source Numbers. Maybe it acts different when set in the NoUser user's settings.

 

[kristiandg]

Ah, so it can be done for individuals. Sweet. 3.1.2901 was the test...

If you did it per user, did you need to reboot or was it instant w/ a merge?

Kris G.

 

[sizbut]

Rebooting but I can't swear to that, a was too gobsmacked happy that it and the queue time adjust worked at all.

I'll have to try again tomorrow and be a little more scientific about recording the changes and the results.

 

[crashtest1000]

Tis is a patch command I think and always need to be added to the nouser

 

[latitude12]

It only needs a merge on 3.1(44) (as a user source number).

 

[telepaul]

After rebooting ….. it works like a train on time! Thanks tech1958 and a star.

 

[crashtest1000]

Confirmation this has command has been around since version 2.0.

Cannot believe this grumble grumble

 

[briancad]

Are these the only two commands of this sort? If not, does anyone have a list?

 

[jgraham1075]

WOW - I too have been asking for this feature for years! Customers are constantly complaining of getting a 'Still Queued' message every 20 seconds - in fact I would like to just get rid of the still queued message altogether as it really is useless - if music is playing any fool should know that they are 'still queued'.

 

[crashtest1000]

Ther are about 3 others in the 3.1 release notes to do with Length of names displayed and that sort of thing we also had one to turn off the beep tone on intrusion.

 

[JeSTeROCK]

To get rid of it all together use a blank wav file that is quite small and rename as the still queued message.

Otherwise use voicemail pro and the still queued option on the group and a transfer from the start point to $ACD

 

[jgraham1075]

I can't get this to work as you described:

ACD_QUEUE_DELAY=nn (nn = min 20 sec to a max of 180 sec )

Is the 'nn' a two digit number only and can you verify if it is minutes or seconds as it looks like you said minutes but then said seconds.

I tried it both ways, rebooted and yet the Still Queued message still replays every 20 seconds.

Thanks!!!

 

[crashtest1000]

Seconds exanple 2min put in 120