queue statistics for 3 ACDs

[elypu]

Hello,

Does anybody know if it is possible to display the queues statistics (I believe is feature DWC) on a M3904 set that is not on ACD?

Thank you.

 

[Utreg]

A DWC key can indeed display ACD waiting statistics.
The NTP says: the key can be used with supervisors and agents.
So it's not possible to display it on a non-ACD set.

 

[johnpoole]

not on ACD.. no.. look into a reader board if you need a larger area..

john poole
bellsouth business
columbia,sc

 

[elypu]

Hello,

Thank you for your time to reply.
I guess I will try to make that set a supervisor, so I can put the DWC on three of its keys.

Thank you John for your confirmation. I am not sure about what you mean by "a reader board".

Thanks.