queue position and wait time

[Maxwell1001]

at present we have the below

CALL VECTOR - Skill Routing

Number: 11 Name: VDN's
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing ringback
02 goto step 10 if staffed-agents in skill 98 > 0
03 announcement 8590
04 queue-to skill 1st pri h
05 wait-time 30 secs hearing 8595 then ringback
06 goto step 4 if unconditionally
07 stop
08
09
10 disconnect after announcement 8596


What i was looking for is information on how to set this up so the caller can get a queue position and estimated time of answer,

Where can the vector get this information from to populate a message to the caller

ACA - IP Office
ACS - IP Office
ACSS-SME

 

[GDeaks]

You will have to enable Attendant vectoring.

 

[GDeaks]

http://www.tek-tips.com/viewthread.cfm?qid=1464936

DOES THAT HELP ANY?

 

[Maxwell1001]

thanks that did the trick..just need to find out how much $$$ IVR is

regards

ACA - IP Office
ACS - IP Office
ACSS-SME

 

[beest]

look in the call vector dokumentation. there is a complete routing without the use of a ivr.

Greetz