Queue or Skill question.

[chance428]

I have a skill or queue and I would like to limit the number of calls that it can hold at any one time. Can this be done?

 

[td1019]

Look at the hunt group and the queue limit field might be what you are looking for

 

[chance428]

That did it. Thanks

 

[Tolson]

Be very careful with that limit. If the limit is reached and you try to queue another call, it will queue to oblivion and will stay in the queue loop. I have run into this situation many times and it really messes up the stats. Watch you trunk channels for long holding calls when your agents are available, this will show a lost call.

 

[td1019]

You call also have a step in your vector like

go to step xx if calls queued in skill xx = xx
your go to step could hang up or play a message etc

 

[chance428]

I just posted the below, also. This is dealing with the above thread.

Maybe one of you could help.




I am trying to accomplish this with the command:

02 goto step 50 if calls-queued for skill x pri h > 50

50 disconnect after announcement xxxxx

The problem I am having is:
In the command above the calls-queued always equals 0
It will never get higher than 0

I am watching that queue in CMS and it says that queue has 140 callers in that queue.

Why will it never get above 0?

I appreciate anyones help on this

 

[td1019]

Try = instead of > and see if that does it.

 

[chance428]

yes I have tried =, the only thing that seems to satisfy the statement is = 0 or >or= to 0.

 

[smokinjoe2938]

I find it hard to believe that 140 callers are in queue, I believe this is the queue limit, hunt group form will tell the story on page 1 I believe