Hi,
I'm having a problem with my IPO.
When there is an incoming call, the phone in the group can pick it up. But when the group is in night-service, i want the calls to go to another group.
On this group i have enabled queueing and the customers hear the wav on the voicemail pro.
BUT: the phone in group 1 rings!!!
I want the customers hear the night-service greeting, but i do not want the phone to ring.
This is an IPO version 4.2.
Thanks.
I'm having a problem with my IPO.
When there is an incoming call, the phone in the group can pick it up. But when the group is in night-service, i want the calls to go to another group.
On this group i have enabled queueing and the customers hear the wav on the voicemail pro.
BUT: the phone in group 1 rings!!!
I want the customers hear the night-service greeting, but i do not want the phone to ring.
This is an IPO version 4.2.
Thanks.