Queue limit issue

[igessey]

Good afternoon.

I m having a bit of an issue with a hunt group.
Software release 2.0.1.

The issue im having is that once a caller selects an IVR option, they queue to one of three hunut groups - waiting for the next available agent.

The problem is the Vector steps (music on hold, announcements) are being ignored and the customer just hears ringing until the next agent answers - its as if the call is ignoring the vector processing and just calling the hunt group extension.

The only thing i can think of it being is the Queue Limit - this is currently set to unlimited.
The team would have on average about 8-10 staff in it.

Any ideas?

Thanks

 

[Tolson]

can you please post the vector and if possible a list trace of the vector as a call goes thru it.

 

[igessey]

01 wait-time 2 secs hearing ringback
02 queue-to skill 381 pri h
03 wait-time 30 secs hearing music
04 goto vector 149 if staffed-agents in skill 389 > 0
05 collect 1 digits after announcement 12107 for none
06 goto step 8 if digits = 1
07 goto step 3 if unconditionally
08 route-to number xxxx with cov y if unconditionally
09

 

[igessey]

List trace:

14:45:40 141 1 vdn e14721 bsr appl 0 strategy 1st-found override n
14:45:40 141 1 wait-time
14:45:42 141 2 queue-to
14:45:42 141 2 queueing to skill 381 pri h
14:45:42 141 3 wait-time
14:45:53 141 4 LEAVING VECTOR PROCESSING cid 10655
14:45:53 141 4 TRACE COMPLETE cid 10655