Queue-Fail when agent in ACW?

[PeteBull]

should a call queue-fail when the only logged in agent is in ACW?

shouldn't there be an event showing that a call failed to queue?

 

[LoopbackJack]

Guys...I was just playing with the queue limit on the hunt group and your results of music in your test. When I tested earlier I called the hunt group extension directly when I got my busy result.
Since this is a vector controlled call, the call is already in the PBX and being processed by the vector. Once it hits the queue statement, instead of busy it would just go the next step, in this case music.
You definatly need to move the check split to be prior to the queue statement. Otherwise calls could get trapped in there, like you are seeing now.

Something like:

01 wait-time 2 secs hearing ringback
02 goto step 6 if calls-queued in skill 1st pri l >= 1
03 queue-to skill 1st pri l
04 wait-time 999 secs hearing music
05 goto step 4 if unconditionally
06 disconnect after announcement 2700507

Rock on, be strong... SG
APDS UC, APDS CC, ACE IP Telephony

 

[PeteBull]

I have changed the vector as LoopbackJack suggested and it functions correctly. Thanks LoopbackJack.

I am still disappointed that queue-fail only works on attendant vectors.

 

[LoopbackJack]

Your welcome, glad it's working now.

Rock on, be strong... SG
APDS UC, APDS CC, ACE IP Telephony