brewski6666
Technical User
Customer with MXE MCD 6.0 with PRI
I have two DID’s with a capacity of 10 calls per DID, here is the setup that the customer wants:
if the user (where the DID’s rings)is on a call, all other calls should go to a RAD then the MOH until the user become free, then he will receive the next call in the queue. The use of ACD is not an option.
- I configured two single lines on the user’s phone (one for each DID)
- In system speed dial, I led every single DID to the corresponding single Line
- I created a RAD and recorded the greeting
- For both single lines, I programed a call routing 1st alternative to RAD.
TESTS:
If the single line is busy and I call the DID, the call is answered by the RAD then the MOH, but when the single line becomes free, the call does not ring on the single line (the caller always listening music).
Is there another method of programming that can achieve the setup that my customer wants?
thank you
I have two DID’s with a capacity of 10 calls per DID, here is the setup that the customer wants:
if the user (where the DID’s rings)is on a call, all other calls should go to a RAD then the MOH until the user become free, then he will receive the next call in the queue. The use of ACD is not an option.
- I configured two single lines on the user’s phone (one for each DID)
- In system speed dial, I led every single DID to the corresponding single Line
- I created a RAD and recorded the greeting
- For both single lines, I programed a call routing 1st alternative to RAD.
TESTS:
If the single line is busy and I call the DID, the call is answered by the RAD then the MOH, but when the single line becomes free, the call does not ring on the single line (the caller always listening music).
Is there another method of programming that can achieve the setup that my customer wants?
thank you