Questions About Avaya IP Office Voice Recording

[leadacid44]

Hey folks

I've got an Avaya IP Office 406 v2, running 3.2(57). We want to do voice recording, as we're looking into purchasing ChroniCall. I've been able to use the Voice Recording setup (at the user level) and have a test extension recording inbound and outbound calls all the time. However, it doesn't record internal (extension to extension) calls. Is this by design? Is there any way to turn that on or off? Or is this an it-is-what-it-is kind of thing?

Also, does anyone have a good way to estimate how many voicemail licenses we'll want to purchase to cover all of our recording? I know its really a factor of how many calls we have and what we're using for our automated attendant, etc. I'm simply wondering what people typically say for quote purposes?

As an aside, if anyone is stuck on an older IP Office like we are, seriously look into ChroniCall, if anything for just the excellent reporting. I've been supporting phone systems for companies for a while now, and it is frankly some of the best reporting stuff I've seen so far. And it is certainly one of the more cost effective systems as well.

Thanks!

 

[intrigrant]

VM Pro cannot record internal calls, only external calls can be recorded.
The number of licensed ports depends on how many calls you want to record at any given time, in this software level you cannot preserve ports for a specific action so have some more for other tasks. This can become expensive though, I would look at other equipment as well like a PRI recorder which records all calls on the trunk.

 

[amriddle01]

You can record internal calls, but no at 3.2. I think it came in at R6.1/R7



"No problem monkey socks

 

[sizbut]

Indeed, Release 6.1 minimum to record internal calls.

Stuck in a never ending cycle of file copying.

 

[leadacid44]

Thanks for the information folks! The inbound / outbound only restriction makes sense. As do the notes about the license allocation. We currently have a recording system that operates at the set level, its called Cacti ObserveCTI. The business is pretty fed up with it, hence why we're looking into a different system.

Out of curiosity, what is the latest version of firmware the 406v2 can support? Is there a good place to check these things? (Some sort of matrix?)

 

[sizbut]

There is a compatibility summary in the back of Manager help. IP406 V2 can go up to 6.1.

Stuck in a never ending cycle of file copying.

 

[amriddle01]

.....with a licence



"No problem monkey socks